Hotel Front Desk Agent

Retreat Hotels & Resorts; Town of Middletown (NY); On-site; USD 21,000 - 22,000; Full time

Job summary

Retreat Hotels & Resorts in Middletown, NY is hiring two Full-Time Front Desk Agents for the 3:00 PM–11:00 PM shift. You’ll be among the first contacts for guests, handling check-ins, check-outs, and inquiries while delivering a welcoming experience.

The role requires strong communication and guest service skills, weekend availability, and previous hospitality experience. Proficiency with Microsoft Office and reservation systems is a plus.

Qualifications

• Experience in hospitality front desk or similar role.
• Excellent communication and guest service skills.
• Weekend availability and 1+ year preferred.

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Handle customer complaints as necessary

Skills

Interpersonal skills

Time management

Organizational skills

Customer service

Tools

Microsoft Office

Reservation systems

Job description

We are looking to hire two positive, professional, and guest-focused Full-Time Front Desk Agents to join our hotel team for the 3:00 PM–11:00 PM shift. In this role, you’ll be one of the first points of contact for our guests and will help create a welcoming and exceptional experience from check-in through departure. The ideal candidate has excellent communication and customer service skills, a strong work ethic, and a genuine commitment to guest satisfaction. If you’re dependable, professional, and passionate about creating memorable guest experiences, we’d love to hear from you. Must have weekend availability.

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Handle customer complaints as necessary

Qualifications

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Preferred 1+ years of Marriott experience Weekend and evening availability required Compensation: $15 - $16 hourly