Hotel Front Desk Agent Am

Aloft Newport on the Levee; Newport (KY); On-site; USD 22,041 - 23,419; Part time

Job summary

Aloft Newport on the Levee is seeking a Front Desk Agent to provide exceptional guest service and ensure smooth hotel operations. This role involves assisting guests with check-ins and check-outs, handling inquiries and requests, and managing reservations. Candidates should possess strong communication skills and previous experience in customer service or hospitality.

Working the morning shift from 7:00 AM to 3:00 PM, the Front Desk Agent will handle payment transactions and maintain accurate guest records. The position requires multitasking in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with a friendly, professional attitude.
• Ability to multitask and remain organized in a fast-paced environment.

Responsibilities

• Greet guests and provide outstanding customer service.
• Process guest check-ins and check-outs efficiently.
• Manage reservations and guest requests.
• Handle cash and credit card transactions.
• Provide information about hotel amenities.

Skills

Customer service skills

Communication skills

Multitasking ability

Attention to detail

Problem-solving skills

Education

High school diploma or equivalent

Tools

Hotel property management systems

Job description

The Front Desk Agent is responsible for providing exceptional guest service while serving as the first point of contact for hotel guests. This position plays a vital role in creating a welcoming and positive experience by assisting guests with check‑ins, check‑outs, reservations, inquiries, and requests in a professional and friendly manner. Working the morning shift (7:00 AM – 3:00 PM), the Front Desk Agent ensures smooth daily hotel operations, responds to guest needs, handles payment transactions, answers phone calls, and maintains accurate guest records. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast‑paced hospitality environment.

Responsibilities

• Greet guests and provide outstanding customer service throughout their stay.
• Process guest check‑ins and check‑outs efficiently and accurately.
• Manage reservations, room assignments, and guest requests.
• Answer and direct incoming phone calls.
• Handle cash, credit card transactions, and daily balancing procedures.
• Provide information about hotel amenities, services, and local attractions.
• Address guest concerns and resolve issues promptly and professionally.
• Maintain accurate guest records and ensure data confidentiality.
• Communicate effectively with housekeeping, maintenance, and management teams.
• Assist with daily operational tasks and administrative duties as assigned.
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast‑paced environment.

Schedule

Morning shift: 7:00 AM – 3:00 PM. Candidates must be available to work weekends and holidays as business needs require.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, hospitality, hotel front desk, retail, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal skills with a friendly, professional, and guest‑focused attitude.
• Ability to multitask and remain organized in a fast‑paced environment.
• Basic computer proficiency and ability to learn hotel property management systems.
• Experience handling cash, credit card transactions, and basic accounting procedures preferred.
• Strong problem‑solving skills and ability to resolve guest concerns professionally.
• Attention to detail and commitment to accuracy.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.
• Ability to stand and move throughout the shift as needed.
• Professional appearance and demeanor consistent with hotel standards.
• Must be available to work the scheduled morning shift (7:00 AM – 3:00 PM).
• Must be available to work weekends and holidays as business needs require.
• Must be able to stand on your feet for 8 hours during a typical shift.

Compensation

$16 - $17 hourly

Please only apply if you meet each of these criteria.