Hotel Front Desk Agent

Buffalo Lodging Associates, LLC; Oklahoma; On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Employer 0

Paid Vacation

Paid Holidays

Tuition Reimbursement

Wellness Programs

Job summary

Buffalo Lodging Associates, LLC is seeking a Full-Time Guest Service Representative for The Courtyard by Marriott Providence Lincoln’s Front Desk. You will greet guests, handle check-in/check-out, take reservations, and provide information on hotel services, ensuring a smooth guest experience.

The role includes evening and overnight shifts with a shift differential bonus. Benefits are offered, including medical, dental, vision, 401(k), and paid time off to support employee well-being.

Qualifications

• Experience delivering excellent guest service.
• Ability to communicate clearly with guests and team members.
• Attention to cash handling and reservation procedures.

Responsibilities

• Greet guests and complete check-in/check-out using the property management system.
• Handle cash, credit cards, and on-site transactions.
• Anticipate guest needs and provide information on hotel services and local amenities.
• Take reservations by phone and enter/update guest details in the management system.

Skills

Customer service

Communication

Cash handling

Guest focus

Job description

We are currently looking for a Full-Time Guest Service Representative to join our Front Desk team! The Courtyard® by Marriott -Providence Lincoln is situated minutes from Twin River Casino, Bryant University and Kirkbrae Country Club, and is only 9 miles from everything Downtown Providence has to offer. With 129 beautifully appointed guest rooms, we also have our onsite Bistro Restaurant & Bar which provides healthy breakfast, Starbucks® products and evening dining with a full bar. The Courtyard by Marriott is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

This is a Full-Time position. Hours for the position are: Friday and Saturday, 11PM -7AM (Shift differential bonus!) and Wednesday and Thursday, 3PM-11PM.

Benefits

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program