Hotel Front Desk Agent

Buffalo Lodging Associates, LLC; Lincoln (RI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid weekly

401(k) plan

Paid vacation

Paid holidays

Tuition reimbursement

Flexible spending account

Life insurance

Disability insurance

Employee assistance program

Hotel discounts

Wellness programs

Employee events

Learning & development

Employee referral program

Job summary

Buffalo Lodging Associates is hiring a Full-Time Guest Service Representative for the Courtyard by Marriott Providence Lincoln. The Front Desk Agent will greet guests, manage check-in/check-out, and handle reservations with a focus on superior service.

Shifts are overnight and include Friday–Saturday 11PM–7AM and Wednesday–Thursday 3PM–11PM. The role includes a comprehensive benefits package and opportunities for growth within our hospitality group.

Qualifications

• High School diploma or better.
• Hospitality experience is a plus.

Responsibilities

• Greet guests and complete check-in/check-out in the property management system.
• Handle cash, credit card information and guest payments.
• Identify guest needs and provide information about hotel services and amenities.
• Take reservations from callers and input/update in the system.

Skills

Guest services

Cash handling

Communication

Education

High School or better

Tools

Property management system

Job description

We are currently looking for a Full-Time Guest Service Representative to join our Front Desk team! The Courtyard® by Marriott -Providence Lincoln is situated minutes from Twin River Casino, Bryant University and Kirkbrae Country Club, and is only 9 miles from everything Downtown Providence has to offer. With 129 beautifully appointed guest rooms, we also have our onsite Bistro Restaurant & Bar which provides healthy breakfast, Starbucks® products and evening dining with a full bar. The Courtyard by Marriott is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

This is a Full-Time position. Hours for the position are: Friday and Saturday, 11PM -7AM (Shift differential bonus!) and Wednesday and Thursday, 3PM-11PM.

At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Required

High School or better.

Equal Opportunity Employer
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