Hotel Front desk agent

HOLIDAY INN MANCHESTER AIRPORT; Manchester (NH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Growth opportunities

Training provided

Professional work setting

Guest-focused culture

Job summary

Holiday Inn Manchester Airport is seeking a courteous front desk associate to welcome guests, handle check-ins and check-outs, and provide information about local services. You will respond to inquiries, assist with reservations, and ensure accurate processing of payments and folios in a fast-paced, guest-focused environment.

Strong communication and a calm, professional demeanor are essential as you coordinate with housekeeping and other departments to meet guest needs.

Qualifications

• Front desk experience or hospitality/service background preferred.
• Clear communication and customer-service orientation are essential.
• Ability to stay calm, organized, and professional in a fast-paced setting.
• Comfort with basic computer tasks and hotel reservation software.

Responsibilities

• Greet guests warmly and provide prompt, professional service during check-in and check-out.
• Respond to guest questions, requests, and concerns in a timely and helpful manner.
• Answer phone calls and assist with reservations, confirmations, and general inquiries.
• Accurately process payments, folios, and other front desk transactions.
• Maintain up-to-date knowledge of room availability, hotel services, and local information.
• Coordinate with housekeeping, maintenance, and other departments to support guest needs.

Skills

Strong communication

Interpersonal skills

Professional under pressure

Flexibility

Education

High school diploma or equivalent

Tools

Property Management System

Job description

We are seeking a courteous, dependable, and service-oriented individual to join our hospitality team. In this role, you will be one of the first points of contact for guests, helping create a welcoming and professional experience from arrival to departure. The ideal candidate is organized, attentive, and able to communicate clearly while maintaining a calm and friendly demeanor in a fast-paced environment.

Responsibilities

• Greet guests warmly and provide prompt, professional service during check-in and check-out
• Respond to guest questions, requests, and concerns in a timely and helpful manner
• Answer phone calls and assist with reservations, confirmations, and general inquiries
• Accurately process payments, folios, and other front desk transactions
• Maintain up-to-date knowledge of room availability, hotel services, and local information
• Coordinate with housekeeping, maintenance, and other departments to support guest needs
• Handle guest issues with professionalism and escalated when appropriate
• Keep the front desk area organized, clean, and ready for service
• Follow property policies, safety procedures, and confidentiality standards

Qualifications

• Previous experience in hospitality, customer service, or a similar guest-facing role preferred
• Strong communication and interpersonal skills
• Ability to remain composed, professional, and solution-focused under pressure
• Basic computer skills and comfort using reservation or property management systems
• Attention to detail and accuracy when handling guest information and transactions
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed
• High school diploma or equivalent preferred

Preferred Attributes

• Friendly and guest-focused approach to service
• Strong teamwork and collaboration skills
• Ability to multitask and prioritize effectively
• Professional appearance and conduct
• Commitment to delivering a positive guest experience

What We Offer

• Opportunities to grow within a dynamic hospitality environment
• Supportive team culture and professional work setting
• Training and development to help build skills and confidence
• The chance to make a meaningful impact on guest satisfaction every day