Guest Service Agent

Courtyard by Marriott Philadelphia Coatesville Exton; Coatesville (Chester County); On-site; USD 20,664 - 27,552; Full time

Job summary

Courtyard by Marriott Philadelphia Coatesville Exton is looking for a Front Desk Agent to provide exceptional customer service as the first point of contact for guests. The successful candidate will manage check-in/check-out processes, handle reservations, and maintain a welcoming front desk area. We seek a friendly individual with strong communication skills and the ability to multitask in a fast-paced environment. This position offers a chance for growth and competitive compensation.

Qualifications

• High school diploma or equivalent required; additional education in hospitality or related field preferred.
• Previous experience in customer service or hospitality is advantageous.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Handle check-in and check-out procedures efficiently.
• Manage room reservations and accommodate guest requests.

Skills

Strong communication and interpersonal skills

Customer service experience

Ability to multitask

Problem-solving skills

Education

High school diploma or equivalent

Additional education in hospitality or related field

Tools

Hotel management software

MS Office

Job description

Front Desk Agent

We are seeking a dedicated and personable Front Desk Agent to join our dynamic team. As the first point of contact for our guests, the successful candidate will play a crucial role in providing an outstanding experience by delivering exceptional customer service and ensuring efficient operations at the front desk.

Key Responsibilities

• Greet and welcome guests as they arrive at the hotel, creating a positive first impression.
• Handle check-in and check-out procedures efficiently, ensuring a smooth and pleasant experience for guests.
• Manage room reservations and accommodate guest requests in a professional manner.
• Answer phones and direct calls to appropriate departments while providing information and assistance to guests.
• Maintain knowledge of hotel services, amenities, and local attractions to enhance guest experience.
• Handle guest inquiries, complaints, and requests promptly and courteously, escalating issues when necessary.
• Process payments and manage cash and card transactions accurately.
• Coordinate with housekeeping and maintenance to ensure guest room readiness.
• Maintain a neat and organized front desk area, ensuring it is well-stocked with necessary supplies.
• Adhere to all security, operational, and cash-handling procedures.

Qualifications

• High school diploma or equivalent required; additional education in hospitality or related field preferred.
• Previous experience in customer service or hospitality is advantageous.
• Strong communication and interpersonal skills, with a friendly and approachable demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in operating hotel management software and MS Office.
• Strong problem‑solving skills and ability to work independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays, as needed.

This is an excellent opportunity for an enthusiastic and motivated individual to become part of a respected organization where they can grow and contribute to the success of the team. We offer competitive compensation and benefits to our employees. If you are passionate about delivering excellent customer service and hospitality, we would love to hear from you!