Hotel Front Desk

Ten Pin Territory; Moses Lake (WA); On-site; USD 21,000 - 25,000; Full time

Job summary

Ten Pin Territory in Moses Lake, WA is seeking a friendly Front Desk Agent who will be the first point of contact for guests, delivering warm hospitality and efficient service.

You will handle check-in/out, answer inquiries, coordinate with housekeeping, and maintain accurate records, with weekend shifts required.

Qualifications

• High school diploma or equivalent.
• Previous hotel or customer service experience preferred.
• Strong attention to detail and accuracy with numbers.
• Excellent communication and problem-solving skills.
• Ability to work independently with minimal supervision.
• Proficiency with computers and hotel management software.
• Must be able to lift up to 25 pounds occasionally.
• Reliable transportation.

Responsibilities

• Provide courteous check-in and check-out services for late-arriving and early-departing guests.
• Handle guest inquiries, complaints, and requests with professionalism.
• Assist with room assignments and upgrades when available.
• Monitor building security and guest safety throughout the night.
• Respond to emergencies and coordinate with appropriate personnel.
• Update guest folios and resolve billing questions.
• Process group reservations and rooming lists.
• Maintain accurate guest registration records.
• Handle phone calls and take messages as needed.
• Monitor surveillance systems and report any unusual activity.
• Coordinate with housekeeping for late check-outs and early arrivals.
• Ensure lobby and front desk areas remain clean and presentable.

Skills

Attention to detail

Communication skills

Problem-solving

Independence

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Innroad

Job description

We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills and the ability to manage multiple tasks efficiently while maintaining a positive attitude. This position requires you to be able to work weekends 4 days a week two morning and two mid shifts.

Key Responsibilities

Guest Services:

• Provide courteous check-in and check-out services for late-arriving and early-departing guests
• Handle guest inquiries, complaints, and requests with professionalism
• Assist with room assignments and upgrades when available
• Monitor building security and guest safety throughout the night
• Respond to emergencies and coordinate with appropriate personnel

Administrative Tasks:

• Update guest folios and resolve billing questions
• Process group reservations and rooming lists
• Maintain accurate guest registration records
• Handle phone calls and take messages as needed

Property Management:

• Monitor surveillance systems and report any unusual activity
• Coordinate with housekeeping for late check-outs and early arrivals
• Ensure lobby and front desk areas remain clean and presentable

Required Qualifications

• High school diploma or equivalent
• Previous hotel or customer service experience preferred
• Strong attention to detail and accuracy with numbers
• Excellent communication and problem-solving skills
• Ability to work independently with minimal supervision
• Proficiency with computers and hotel management software
• Must be able to lift up to 25 pounds occasionally
• Reliable transportation

Preferred Qualifications

• Experience with Innroad or similar property management systems