Hotel Front Desk/Guest Service Agent

Clarion Pointe South Boston VA; South Boston (VA); On-site; USD 19,286 - 27,552; Full time

Job summary

Clarion Pointe South Boston VA is seeking a friendly Front Desk Agent to be the first point of contact for guests and provide exceptional service. You will greet guests, manage check-in/out, answer phones, share local tips, and assist with luggage storage and transportation arrangements.

Ideal candidates have excellent communication, strong guest relations, and the ability to multitask in a fast-paced environment. Bilingual skills are a plus, and willingness to learn is essential.

Qualifications

• Excellent phone etiquette and clear communication with guests.
• Strong guest relations and personalized service.
• Bilingual proficiency is a plus.
• Ability to multitask in a fast-paced environment.
• Willingness to learn and adapt.

Responsibilities

• Greet guests with a warm, inviting demeanor.
• Check-in and check-out guests accurately and efficiently.
• Answer phone calls and respond to inquiries.
• Provide information about hotel amenities and local attractions.
• Assist with luggage storage and transportation arrangements.
• Handle guest concerns professionally and resolve issues.
• Process payments and maintain accurate records.
• Collaborate with hotel departments to ensure guest satisfaction.
• Perform night audit duties as required.

Skills

Phone etiquette

Communication skills

Guest relations

Multitasking

Bilingual

Job description

Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for hospitality, we would love to hear from you.

Duties

• Greet guests with a warm and welcoming demeanor.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls and respond to guest inquiries.
• Provide information about hotel amenities, services, and local attractions.
• Assist guests with luggage storage and transportation arrangements.
• Handle guest complaints or concerns with professionalism and resolve issues promptly.
• Process payments and maintain accurate records of transactions.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Perform night audit duties as required.

Requirements

• Excellent phone etiquette and communication skills.
• Strong guest relations skills with the ability to provide personalized service.
• Bilingual proficiency is a plus.
• Knowledge of guest service and willingness to learn new skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and the ability to calmly handle difficult situations with guests.