Hotel Front Desk Agent

Country Inn & Suites by Radisson; Colonial Park (PA); On-site; USD 26,000 - 36,000; Full time

Job summary

Country Inn & Suites by Radisson is seeking a Hotel Front Desk Agent in Pennsylvania to greet guests, check them in, and provide local information with a friendly, professional attitude.

You will handle check-outs and payments, keep the lobby tidy, and stay composed during busy periods to ensure outstanding guest experiences.

Qualifications

• At least 1 year of experience in a similar role or customer service position.
• Strong communication skills and the ability to stay calm under pressure.
• A welcoming and approachable presence, with a focus on delivering excellent guest experiences.

Responsibilities

• Greeting and checking in guests with a warm and friendly attitude.
• Answering questions and providing helpful information about the hotel and local area.
• Resolving small issues quickly and efficiently to ensure guest satisfaction.
• Managing check-outs and handling payments accurately.
• Keeping the front desk and lobby area organized and presentable.
• Staying calm and focused during busy moments while maintaining excellent service.

Skills

Communication

Calm under pressure

Reliability

Customer service

Job description

Join Our Team as a Hotel Front Desk Agent

We’re looking for a dedicated Hotel Front Desk Agent to be the welcoming face of our hotel. If you’re ready to make every guest’s stay memorable, we’d love to hear from you!

What You’ll Be Doing

As our Front Desk Agent, you’ll play a key role in ensuring our guests feel at home from the moment they arrive. Here’s what your day-to-day will look like:

• Greeting and checking in guests with a warm and friendly attitude.
• Answering questions and providing helpful information about the hotel and local area.
• Resolving small issues quickly and efficiently to ensure guest satisfaction.
• Managing check-outs and handling payments accurately.
• Keeping the front desk and lobby area organized and presentable.
• Staying calm and focused during busy moments while maintaining excellent service.

What We’re Looking For

We’re seeking someone who can bring professionalism, reliability, and a friendly demeanor to the role. Here are the key qualifications:

• Experience: At least 1 year of experience in a similar role or customer service position.
• Skills: Strong communication skills and the ability to stay calm under pressure.
• Personality: A welcoming and approachable presence, with a focus on delivering excellent guest experiences.
• Dependability: Someone who can be counted on to keep things running smoothly.