Hotel Front Desk Agent

Bragg Hospitality; Alexandria (VA); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Bragg Hospitality is seeking a friendly Front Desk Agent to greet guests, manage check-ins/outs, reservations, and sales events. You will ensure smooth daily operations and assist with guest needs while upholding brand standards.

You’ll handle guest requests calmly, resolve issues promptly, and collaborate with other staff to maintain a welcoming environment and safe property. This on-site role requires adaptability and strong communication.

Qualifications

• Strong communication with guests and team.
• Ability to stay calm and resolve conflicts quickly.
• Comfort with discussing prices and sales with guests.
• Ability to read and follow documented steps and procedures.
• Quick to adapt when daily plans change and handle problems on the spot.

Responsibilities

• Greet guests warmly and assist with their needs.
• Manage front desk tasks: check-ins, check-outs, renewals, reservations, tours, and sales events.
• Respond promptly to guest calls and requests; uphold hotel policies.
• Document activities in the required log per policy.

Skills

Good communication

Calm under pressure

Sales aptitude

Follow procedures

Adaptability

Job description

About the Job

We're looking for a friendly, reliable Front Desk Agent to be the face of our hotel. You'll welcome guests, run the front desk, help drive sales, and keep the property running smoothly. Your day-to-day tasks include the following, and may include other duties as needed.

What You'll Do

Guest Service

• Greet every guest warmly and help with whatever they need.
• Check in with guests often to make sure they're happy with their stay.
• Handle guest problems calmly and do your best to make things right.

Front Desk

• Run the front desk — check-ins, check-outs, renewals, reservations, property tours, and sales events.
• Answer guest calls and requests quickly.
• Follow all hotel policies correctly, every time.
• Write down your work in the right log, the way policy requires.

Safety

• Keep the building and everyone in it safe. Call emergency services or police when needed.
• Know how to respond the right way in an emergency.
• Inspect rooms and public areas daily to meet company and brand standards.

Extra Support

• Help with the hotel's laundry — sort, wash, dry, and fold sheets and towels, and keep the laundry room clean.
• Learn the jobs of other non-manager staff and cover those duties when needed.

Shift Rules

• You must stay on-site for your whole shift until someone comes to relieve you.

What You Need

• Good communication with guests and staff.
• Able to stay calm and handle conflict and stress.
• Comfortable with sales and talking money with guests.
• Able to read and follow written steps and procedures.
• Quick to adapt when the day changes and solve problems on the spot.

Please Note This list covers your main duties but is not limited to what's above. You may be asked to help with other tasks as needed.