Front Desk Agent

Hampton Inn; Auburn Hills (MI); On-site; USD 17,000 - 23,000; Full time

Job summary

Hampton Inn in Auburn Hills, MI is seeking a friendly Front Desk Agent to join our hotel team. The role focuses on delivering exceptional guest experiences from arrival through departure while supporting front desk operations.

We welcome candidates with strong customer service skills; hotel experience is a plus but training is available. This position offers flexible scheduling, including weekends and holidays, in a professional hospitality environment.

Qualifications

• Experience in hospitality or front desk preferred but not required.
• Excellent communication and interpersonal skills.
• Friendly, professional, and service-oriented personality.
• Ability to remain calm and professional when handling challenging guest situations.
• Basic computer skills and ability to learn hotel reservation/front desk systems.
• Strong attention to detail and ability to multitask.
• Reliable and punctual with a strong work ethic.
• Ability to work independently as well as part of a team.
• Ability to work a flexible schedule, including weekends and holidays as needed.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out accurately and efficiently.
• Process reservations, room assignments, payments, and guest requests.
• Answer telephone calls and respond to guest questions and inquiries.
• Provide information about hotel services, amenities, local attractions, restaurants, and transportation.
• Address guest concerns and complaints professionally and work to resolve issues promptly.
• Communicate effectively with housekeeping, maintenance, and management regarding guest needs and room status.
• Maintain accurate guest records and follow established hotel procedures.
• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies and procedures related to safety, security, guest privacy, and cash handling.
• Assist with other hotel duties as needed to ensure smooth daily operations.
• Provide consistently courteous and professional service while representing the hotel.

Skills

Guest service

Communication

Punctuality

Multitask

Professionalism

Teamwork

Calm under pressure

Tools

Reservation systems

Job description

Front Desk Agent

Position Type: Full-Time or Part-Time

Job Summary

We are seeking a friendly, professional, and dependable Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for providing an exceptional guest experience from arrival through departure while assisting with front desk operations and supporting the overall success of the hotel.

This is a great opportunity for someone who enjoys working with people, providing excellent customer service, and being part of a professional hospitality team. Previous hotel experience is preferred but not required. We are willing to train the right candidate.

Key Responsibilities

• Welcome guests with a friendly and professional attitude.

• Check guests in and out accurately and efficiently.

• Process reservations, room assignments, payments, and guest requests.

• Answer telephone calls and respond to guest questions and inquiries.

• Provide information about hotel services, amenities, local attractions, restaurants, and transportation.

• Address guest concerns and complaints professionally and work to resolve issues promptly.

• Communicate effectively with housekeeping, maintenance, and management regarding guest needs and room status.

• Maintain accurate guest records and follow established hotel procedures.

• Maintain a clean, organized, and professional front desk area.

• Follow hotel policies and procedures related to safety, security, guest privacy, and cash handling.

• Assist with other hotel duties as needed to ensure smooth daily operations.

• Provide consistently courteous and professional service while representing the hotel.

Qualifications

• Previous hotel, hospitality, customer service, or front desk experience is preferred but not required.

• Excellent communication and interpersonal skills.

• Friendly, professional, and service-oriented personality.

• Ability to remain calm and professional when handling challenging guest situations.

• Basic computer skills and ability to learn hotel reservation/front desk systems.

• Strong attention to detail and ability to multitask.

• Reliable and punctual with a strong work ethic.

• Ability to work independently as well as part of a team.

• Ability to work a flexible schedule, including weekends and holidays as needed.

What We’re Looking For

The ideal candidate is someone who takes pride in providing excellent guest service, communicates effectively, is dependable, and enjoys creating a positive experience for every guest. We welcome applicants who are new to the hospitality industry as well as experienced hotel professionals.

Schedule

Full-time and part-time opportunities are available. Scheduling may include mornings, afternoons, evenings, weekends, and holidays based on hotel operational needs.

Equal Opportunity

We are committed to providing an inclusive and professional workplace and encourage qualified individuals from all backgrounds to apply.