Front Desk Agent

Courtyard Austin Northwest / Lakeline; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Courtyard Austin Northwest / Lakeline is hiring a Front Desk Agent to warmly welcome guests, manage check-ins and check-outs, and set the tone for a memorable stay. You will assist guests with questions, provide local recommendations, and ensure every interaction is professional and friendly.

You will coordinate with housekeeping, maintenance, and hotel leadership to deliver smooth, guest-centric service. Training is available for motivated individuals with a passion for hospitality.

Qualifications

• Excellent hospitality and guest service mindset.
• Strong communication skills in person and over the phone.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with hotel PMS is a plus; willingness to learn is essential.

Responsibilities

• Welcome guests with a warm, professional attitude and set the tone for their stay.
• Efficiently manage guest check-ins and check-outs.
• Answer questions, provide local recommendations, and resolve guest concerns.
• Process reservations and payments and maintain accurate guest records.
• Coordinate with housekeeping, maintenance, and leadership to exceed guest expectations.

Skills

Customer service

Communication

Positive attitude

Multitasking

Tools

PMS

Job description

Join Our Team as a Front Desk Agent!

Be the reason our guests feel at home from the moment they walk through the door.

We're looking for a friendly, energetic, and service-focusedFront Desk Agent who enjoys creating memorable guest experiences. As the face of our hotel, you'll welcome travelers from around the world, solve problems with confidence, and help ensure every guest leaves with a smile.

If you thrive in a fast-paced environment, enjoy meeting new people, and take pride in delivering exceptional hospitality, we'd love to meet you.

What You'll Do

• Welcome guests with a warm, professional attitude
• Efficiently manage guest check-ins and check-outs
• Answer questions, provide local recommendations, and resolve guest concerns
• Process reservations, payments, and maintain accurate guest records
• Coordinate with housekeeping, maintenance, and hotel leadership to ensure every stay exceeds expectations
• Help create a positive, memorable experience for every guest

What We're Looking For

• Outstanding customer service and communication skills
• A positive attitude and a genuine passion for hospitality
• Ability to multitask and remain organized in a fast-paced environment
• Previous hotel or front desk experience is preferred, but we're happy to train motivated individuals with the right attitude
• Experience with hotel Property Management Systems (PMS) is a plus

Why Join Us?

At our hotel, you're more than just an employee—you are an important part of the guest experience. We value teamwork, recognize hard work, and provide opportunities to learn, grow, and advance your hospitality career.

Source: Hospitality Online