Front Desk Agent

StepStone Hospitality; Fort Mill (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

StepStone Hospitality is seeking a friendly Front Desk Agent to greet guests, check them in and out, and provide accurate information about the hotel's services.

You will handle reservations, process payments, and collaborate with housekeeping to ensure guest satisfaction, requiring strong communication, organization, and a calm, professional demeanor.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Experience in customer service or front desk operations.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems and reservation software.
• Ability to remain calm and professional under pressure.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A friendly, approachable attitude with a focus on guest satisfaction.

Responsibilities

• Greet and welcome guests on arrival to create a positive first impression.
• Check guests in and out efficiently using the hotel management system.
• Handle guest inquiries, requests, and complaints with professionalism.
• Manage reservations, cancellations, and modifications accurately.
• Provide information about hotel amenities, local attractions, and services.
• Maintain the cleanliness and organization of the front desk area.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Process payments and handle cash, credit, or debit transactions securely.
• Follow all safety and security procedures to protect guests and staff.

Skills

Excellent communication

Organizational skills

Multitasking abilities

Customer service experience

Friendly, approachable attitude

Calm under pressure

Education

High school diploma or equivalent

Tools

Reservation software

Job description

Description

Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to develop your customer service expertise in a fast-paced, professional environment.

Key Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression
• Check guests in and out efficiently using the hotel management system
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Manage reservations, cancellations, and modifications accurately
• Provide information about hotel amenities, local attractions, and services
• Maintain the cleanliness and organization of the front desk area
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Process payments and handle cash, credit, or debit transactions securely
• Follow all safety and security procedures to protect guests and staff

Requirements

Skills and Qualifications

• High school diploma or equivalent; additional hospitality training is a plus
• Previous experience in customer service or front desk operations preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with computer systems and reservation software
• Ability to remain calm and professional under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays
• A friendly, approachable attitude with a focus on guest satisfaction