Assistant General Manager

Drury Hotels; Grand Rapids (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Work-life balance (flex scheduling)

Career growth and internal promotions

Health benefits

Retirement plan (401(k) matching)

Award-winning workplace (Newsweek)

Quarterly bonuses

Semi-annual bonus

Job summary

Drury Hotels in Grand Rapids is seeking an operations leader to guide all hotel departments and deliver exceptional guest service. You will train and mentor teams, drive key metrics, and uphold quality with daily best practices.

The role emphasizes people leadership, guest satisfaction, and financial performance within a dynamic hospitality team. A bachelor's degree in hospitality or business and at least one year of supervisory experience are preferred.

Qualifications

• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of one-year supervisory experience with demonstrated leadership success.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

Skills

Leadership

Education

Bachelor’s degree in hospitality or business

Job description

Property Location:

5175 28th Street SE - Grand Rapids, Michigan 49512

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement -Company-matched 401(k)

• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

• Incentives -Quarterly bonuses (we succeed together!) based on hotel results

• Incentives -This position is eligible for a semi-annual bonus based on hotel and company performance

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Operations Leadership team, you will:

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service

• Train, develop, and coach team members to achieve success in their roles

• Deliver on key business metrics of quality, service, profitability, and team

• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed our guests’ expectations

• Bachelor’s degree in hospitality, business, or related field preferred

• Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred