Hotel Event AV Technician - On-Site Support

Encore; Phoenix (AZ); On-site; USD 20,000 - 25,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting, ensuring guest satisfaction from start to finish.

You will report to an Operations Manager or Director of Event Technology and handle equipment, software issues, and on-site coordination with clients and hotel staff.

A high school diploma is required; one year of hospitality or AV experience is preferred, and a valid driver's license may be required.

Qualifications

• High School Diploma required; associate degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience preferred.
• Valid driver's license required; DOT where applicable.

Responsibilities

• Set up, operate, and break down basic AV equipment as listed.
• Provide excellent customer service and maintain client relationships.
• Meet with guests onsite to ensure needs and equipment work properly.
• Manage on-site events, monitor progress, and assist with invoices and paperwork.
• Enter orders accurately in Navigator and coordinate with staff/vendors.

Skills

Customer service

Hospitality experience

Communication

Problem solving

Education

High School Diploma

Associate degree preferred

Tools

Navigator

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality setting, ensuring guest satisfaction from start to finish.

You will report to an Operations Manager or Director of Event Technology and handle equipment, software issues, and on-site coordination with clients and hotel staff.

A high school diploma is required; one year of hospitality or AV experience is preferred, and a valid driver's license may be required.