Hotel Concierge & Guest Experience Specialist

Aimbridge Hospitality; Lancaster (Lancaster County); On-site; USD 17,000 - 25,000; Full time

Job summary

Lancaster Marriott at Penn Square is seeking a Concierge to welcome guests, provide local recommendations, and ensure a memorable visit with a can-do spirit. You’ll assist Sales, Front Office, and Bellman teams as needed and uphold brand standards throughout service interactions.

The role emphasizes hospitality excellence, strong communication, and the ability to handle high-pressure situations with poise while managing guest requests and shop operations.

Qualifications

• High school diploma or equivalent required; college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

Responsibilities

• Greet guests warmly, share local recommendations for a memorable visit.
• Maintain polished appearance and follow brand and safety standards.
• Support daily operations, help hire and train team members, and inspire service.
• Respond to guest questions and requests, arrange special needs, stay informed on events.
• Oversee shop operations, manage transactions, inventory, and cleanliness.

Skills

Guest greeting

Brand standards

Team leadership

Guest services

Cash handling

Education

High school diploma

Relevant college coursework

Job description

Lancaster Marriott at Penn Square is seeking a Concierge to welcome guests, provide local recommendations, and ensure a memorable visit with a can-do spirit. You’ll assist Sales, Front Office, and Bellman teams as needed and uphold brand standards throughout service interactions.

The role emphasizes hospitality excellence, strong communication, and the ability to handle high-pressure situations with poise while managing guest requests and shop operations.