Luxury Condo Concierge — Guest Experience Leader

Presidential Staffing Solutions, LLC; Philadelphia (Philadelphia County); Sur place; USD 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible schedule

Training & development

Career Growth Opportunities

Fun and Energetic Environment

Résumé du poste

Presidential Staffing Solutions, LLC is seeking a positive Luxury Condo Concierge to join our team at the main entrance desk of a prestigious hotel in Philadelphia. You will be the first point of contact for guests, greeting them warmly and helping with reservations and information.

The role requires a trustworthy, quick-thinker capable of handling multiple requests, arranging events and transportation, answering the phone, and resolving issues with a customer-focused approach while ensuring

Qualifications

• Proven experience as concierge or experience in customer service is preferred.
• Confident, polite, and patient.
• Excellent communication skills.
• Ability to multi-task.
• Strong time-management skills.
• Ability to resolve issues with a customer-focused orientation.

Responsabilités

• Greet customers as they enter the building
• Confirm reservations
• Provide guests with information and/or personalized assistance
• Possess extensive knowledge of the premises and nearby businesses in order to make quality recommendations
• Arrange events and transportation for guests as requested
• Answer the hotel phone and make reservations
• Respond to complaints and find the appropriate solution

Connaissances

Customer service

Communication skills

Time management

Multi-tasking

Customer focus

Description du poste

Presidential Staffing Solutions, LLC is seeking a positive Luxury Condo Concierge to join our team at the main entrance desk of a prestigious hotel in Philadelphia. You will be the first point of contact for guests, greeting them warmly and helping with reservations and information.

The role requires a trustworthy, quick-thinker capable of handling multiple requests, arranging events and transportation, answering the phone, and resolving issues with a customer-focused approach while ensuring