Guest Experience Maestro

Socket.dev; Cary (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Marriott International’s Courtyard brand is seeking a Guest Experience Specialist to guide guests through their stay with a guest-first mindset. You’ll move throughout the hotel assisting with requests, delivering quality meals, and supporting daily operations to ensure memorable experiences for guests.

The role emphasizes professional appearance, confidentiality, and adherence to policies while fostering a welcoming environment for travelers.

Qualifications

• Education: High school diploma or GED required.
• No related work experience expected.
• No supervisory experience required.
• License or Certification: None

Responsibilities

• Deliver a guest-focused experience by assisting guests with requests and inquiries.
• Maintain safety and confidentiality, uphold quality standards, and communicate professionally.
• Move about the hotel to perform tasks, including delivering meals or completing reports as needed.
• Support operations to ensure a smooth check-in/check-out experience for guests.

Education

High school diploma or GED

Job description

Marriott International’s Courtyard brand is seeking a Guest Experience Specialist to guide guests through their stay with a guest-first mindset. You’ll move throughout the hotel assisting with requests, delivering quality meals, and supporting daily operations to ensure memorable experiences for guests.

The role emphasizes professional appearance, confidentiality, and adherence to policies while fostering a welcoming environment for travelers.