Guest Experience Concierge – Front Desk

Eden Resort & Suites; Lancaster (Lancaster County); On-site; USD 18,184 - 25,898; Full time

Job summary

Eden Resort & Suites in Lancaster, PA is hiring a Front Desk Associate. This role includes greeting guests, handling check-ins and check-outs, assisting with concierge requests, and addressing guest issues. Candidates must have at least one year of customer service experience and strong communication skills. The position requires availability on weekends and holidays. Benefits include a starting compensation of $16 per hour, along with opportunities for professional growth in the hospitality sector.

Qualifications

• Must have at least one year of experience in a customer service role.
• Knowledge of Microsoft Office Suite is required.
• Holding CHS designation is preferred.

Responsibilities

• Greet every guest with a smile and provide excellent customer service.
• Check guests in and out of their reservations.
• Assist with concierge requests and restaurant recommendations.
• Resolve guest issues in a timely manner.

Skills

Excellent communication skills

Ability to work as part of a team

Ability to multitask

Desire to provide excellent service

Education

At least one year in a customer service role

Knowledge of Microsoft Office Suite

Certified Hospitality Supervisor (CHS)

Tools

Opera (hotel property management system)

Job description

Eden Resort & Suites in Lancaster, PA is hiring a Front Desk Associate. This role includes greeting guests, handling check-ins and check-outs, assisting with concierge requests, and addressing guest issues. Candidates must have at least one year of customer service experience and strong communication skills. The position requires availability on weekends and holidays. Benefits include a starting compensation of $16 per hour, along with opportunities for professional growth in the hospitality sector.