Full-Time Guest Services Representative - Courtyard by Marriott

High Steel Structures LLC; Lancaster (Lancaster County); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Medical benefits

401(k) with company match

Vacation time

Employee discounts

Worldwide travel discounts

Fun working environment

Job summary

The Courtyard by Marriott Lancaster (High Hotels LTD.) is seeking a Part-Time Guest Services Representative to join our front desk team. You will greet guests, answer questions, handle reservations, and help guests during arrivals and departures.

This role requires weekend and holiday availability, strong math, reading and communication skills, and the ability to work both in a team and independently. We offer 401(k), medical benefits, vacation time, and travel discounts.

Qualifications

• High school diploma or GED preferred.
• Ability to work in a team environment and independently.
• Customer service experience required.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Responsibilities

• Respond to guest requests and inquiries.
• Take, modify, and cancel guest reservations.
• Communicate hotel facilities and services to guests.
• Provide information on local area and points of interest.
• Assist guests with arrivals and departures.
• Answer the front desk phone.
• Handle cash and basic accounting tasks.

Skills

Customer service experience

Teamwork

Math skills

Reading skills

Communication skills

Education

High school diploma or GED

Job description

Posting Details

• Posted on August 28, 2026

Locations

• Lancaster, PA 17601, USA
• On-site
• Hotels/Hospitality
• Full-Time
• Requisition #: FULLT007763

Description

At High Hotels, hospitality isn’t just what we do, it’s who we are.

For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey.

It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences—for employees and guests alike—aren’t just expected, they’re the standard.

Are you ready To Spread Joy Through Hospitality?

If you're looking for a career that offers growth opportunities and values its coworkers, then join our team at the Courtyard by Marriott in Lancaster, PA as a Full-Time Guest Service Representative!

As a Guest Services Representativefor High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.

We are seeking a Part-Time team member with flexible availability to work approximately 3 shifts a week between 7:00 AM – 3:00 PM and 3:00 PM – 11:00 PM. Evenings, Weekends, and Holidays Required. Days will vary *

Weekends include a $1/hr. shift premium!

Starting Rate: $15.41/hr. Potential for increase is based on experience.

Areas of responsibility for our Guest Services Representatives include:

• Responding to guest requests and inquiries.
• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to all guests.
• Providing information on the local area and points of interest.
• Assisting guests with arrivals and departures.
• Answeringfrontdeskphone.
• Cash handling.

Our next team-member will ideally possess the following educational and work qualifications:

• A high school diploma or general equivalent (GED) preferred.
• The ability to work in both a team environment and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Working for The High Companies:

At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!

High Hotels offers a comprehensive total compensation package including medical benefits, 401(k), vacation time and employee discounts (varies depending on employment status)

• Excellent benefits including medical, dental and vision available for full-time coworkers.
• Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
• 401(k) Retirement Plan with a company match.
• Worldwide travel discounts.
• Fun working environment! We feel that work should be fun and the management teams do all they can to promote a fun working environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.