Marriott Lancaster Hotel - Concierge

Aimbridge Hospitality; Lancaster (Lancaster County); On-site; USD 17,000 - 25,000; Full time

Job summary

Lancaster Marriott at Penn Square is seeking a Concierge to welcome guests, provide local recommendations, and ensure a memorable visit with a can-do spirit. You’ll assist Sales, Front Office, and Bellman teams as needed and uphold brand standards throughout service interactions.

The role emphasizes hospitality excellence, strong communication, and the ability to handle high-pressure situations with poise while managing guest requests and shop operations.

Qualifications

• High school diploma or equivalent required; college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem-solving, and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

Responsibilities

• Greet guests warmly, share local recommendations for a memorable visit.
• Maintain polished appearance and follow brand and safety standards.
• Support daily operations, help hire and train team members, and inspire service.
• Respond to guest questions and requests, arrange special needs, stay informed on events.
• Oversee shop operations, manage transactions, inventory, and cleanliness.

Skills

Guest greeting

Brand standards

Team leadership

Guest services

Cash handling

Education

High school diploma

Relevant college coursework

Job description

Join our team as a Concierge! The Concierge is your go-to host for a standout stay! From the moment you arrive until you say goodbye, expect warm welcomes, lively conversations, and instant solutions to any hiccups. Need tips on the city’s best spots or the inside scoop on local events? Just ask! With a smile and a can‑do spirit, our Concierge ensures every guest feels right at home and lends a hand to Sales, Front Office, and Bellman/Van whenever needed.

Key Skills/Responsibilities

• The Welcome Wagon: Greet guests warmly, make them feel at home, and share recommendations about the coffee shop and local area for a memorable visit.
• Style & Standards Superstar: Keep a polished look by following uniform and grooming guidelines, and always meet brand and safety standards.
• Brew Crew Captain: Support daily operations, help hire and train team members, and inspire excellent service and teamwork.
• Solution & Support Specialist: Quickly handle guest questions and requests, arrange special needs, and stay informed on shop functions and events.
• Coffee Shop Maestro: Oversee shop operations, manage transactions, maintain inventory and cleanliness, and assist the team as needed.

Education & Experience

• High school diploma or equivalent required; relevant college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication, problem‑solving, and decision‑making skills.
• Ability to handle high‑pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Boasting a central location in downtown Lancaster, this hotel combines the Beaux Arts‑style façade of the former Watt & Shand Department Store with state‑of‑the‑art technology and modern décor. Rooms at the Lancaster Marriott at Penn Square are equipped with 32‑inch LCD TVs and plug‑in panels for electronic devices. Guests can soak in the indoor swimming pool, relax in the jacuzzi or opt for working out at the in‑house fitness center. Free Wi‑Fi can be accessed in the modern airy hotel’s lobby and in all public areas.