Marriott Lancaster Hotel - Telephone Operator

Aimbridge Hospitality; Lancaster (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Aimbridge Hospitality is seeking a Telephone Operator for the Lancaster Marriott at Penn Square. You will be the friendly first impression, directing calls and assisting guests as the central communication hub of the hotel.

Responsibilities include answering calls, providing hotel information, protecting guest privacy, and supporting front desk tasks with a courteous and proactive demeanor. A high school diploma and strong multitasking are required.

Qualifications

• High school diploma or equivalent required; hotel or related field preferred.
• Ability to convey information clearly.
• Strong multitasking and initiative.

Responsibilities

• Answer incoming calls promptly and direct callers appropriately.
• Maintain courteous, friendly guest interactions and professional demeanor.
• Provide hotel information and assist with front desk tasks as needed.
• Protect guest privacy and handle messages and faxes per standards.
• Record guest requests and assist with daily activity logs.

Skills

Communication

Multitasking

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Job description

Join Our Team as a Telephone Operator!

Step into the spotlight and let your voice be the heartbeat of our hotel! As a Telephone Operator, you’re not just answering calls—you’re the friendly first impression, the go-to guide, and the connection that makes every guest’s day brighter. If you love lending a helping hand, enjoy tackling new challenges on the fly, and want a role where energy and smiles matter, this is your time to pick up the phone and make every conversation count!

Key Skills/Responsibilities

• Communication Specialist: Respond to incoming calls promptly and direct callers to the appropriate destination; maintain efficient communication within, to, and from the hotel.
• Service Champion: Approach all guest and employee encounters with friendliness and professionalism; maintain a warm and courteous demeanor at all times.
• Information Resource: Provide accurate information about the hotel and surrounding area; be familiar with emergency and VIP procedures.
• Privacy Protector: Maintain guest privacy at all times; handle messages and faxes according to standards.
• Operations Support: Serve as radio dispatcher; record and relay guest requests; maintain daily activity logs and efficient filing systems.
• Front Desk Assistant: Assist with front desk procedures, including bucket checks and other duties as assigned by the Front Desk manager.

Education & Experience

• High school diploma or equivalent required; experience in a hotel or related field preferred.
• Ability to convey information and ideas clearly.
• Strong multitasking skills and initiative.
• Effective problem-solving abilities and deadline management.
• Ability to assimilate and adjust complex information to meet specific needs.
• Proficient in basic arithmetic and financial data.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Boasting a central location in downtown Lancaster, this hotel combines the Beaux Arts-style façade of the former Watt & Shand Department Store with state-of-the-art technology and modern décor. Rooms at the Lancaster Marriott at Penn Square are equipped with 32-inch LCD TVs and plug-in panels for electronic devices. Guests can soak in the indoor swimming pool, relax in the jacuzzi or opt for working out at the in-house fitness center. Free Wi-Fi can be accessed in the modern airy hotel’s lobby and in all public areas.

Application deadline for Colorado positions: 10/3/25