Hotel Concierge & Guest Experience Pro

RED Hospitality Consulting, LLC; Key Largo (FL); On-site; USD 38,000 - 45,000; Full time

Job summary

RED Hospitality Consulting, LLC is seeking a customer-focused concierge professional to assist hotel guests at the Concierge Desk in Key Largo, FL. You will provide area information, coordinate dining and activity bookings, and follow up on guest requests both in person and via other channels.

Responsibilities include confirming reservations, arranging excursions, researching additional guest information, and communicating resolutions to relevant departments.

Qualifications

• Previous experience in customer service or concierge is a plus.

Responsibilities

• Providing service at the Hotel Concierge Desk.
• Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
• Initiate and follow up with guests’ requests received in person and through other communications
• Confirming guest requests and reservations
• Booking guests onto excursions
• Researching and providing guests with additional information as requested by the guest
• Communicating guest resolutions with appropriate Staff/Departments on property
• Additional responsibilities as assigned by the Management Team
• Other duties as assigned.

Skills

Customer service

Concierge experience

Education

High School Diploma or equivalent

Job description

RED Hospitality Consulting, LLC is seeking a customer-focused concierge professional to assist hotel guests at the Concierge Desk in Key Largo, FL. You will provide area information, coordinate dining and activity bookings, and follow up on guest requests both in person and via other channels.

Responsibilities include confirming reservations, arranging excursions, researching additional guest information, and communicating resolutions to relevant departments.