Islamorada Resort Concierge: Expert Guest Experience

Northwood Hospitality LLC; Islamorada (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Cheeca Lodge & Spa in Islamorada seeks a dedicated Resort Desk Concierge to enhance guest satisfaction with warm greetings, local expertise, and personalized service. You will coordinate reservations for dining, spa, and activities while assisting guests with directions and bookings both on- and off-site.

The role emphasizes strong communication, problem-solving, and collaboration with bell services, restaurants, and spa teams to ensure memorable experiences for every guest.

Qualifications

• Experience in hospitality or restaurant/front desk roles.
• Excellent communication and interpersonal abilities.
• Able to work under pressure and resolve guest concerns tactfully.

Responsibilities

• Greet and welcome guests by name, making them feel at home.
• Ask open-ended questions to understand guest needs.
• Recommend and sell reservations for hotel restaurants and spa.
• Book transportation, fishing trips, and local attractions per guest preferences.
• Respond to inquiries about services, registrations, and local amenities with accurate information.
• Handle calls and emails promptly and professionally.
• Resolve guest issues, escalating to supervisors when needed.
• Maintain communication with other departments for seamless guest experiences.

Skills

Hospitality experience

Communication skills

Interpersonal skills

Multilingual (plus)

Tools

Visual One

Excel

Word

Job description

Cheeca Lodge & Spa in Islamorada seeks a dedicated Resort Desk Concierge to enhance guest satisfaction with warm greetings, local expertise, and personalized service. You will coordinate reservations for dining, spa, and activities while assisting guests with directions and bookings both on- and off-site.

The role emphasizes strong communication, problem-solving, and collaboration with bell services, restaurants, and spa teams to ensure memorable experiences for every guest.