Resort Concierge

Northwood Hospitality LLC; Islamorada (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Cheeca Lodge & Spa in Islamorada seeks a dedicated Resort Desk Concierge to enhance guest satisfaction with warm greetings, local expertise, and personalized service. You will coordinate reservations for dining, spa, and activities while assisting guests with directions and bookings both on- and off-site.

The role emphasizes strong communication, problem-solving, and collaboration with bell services, restaurants, and spa teams to ensure memorable experiences for every guest.

Qualifications

• Experience in hospitality or restaurant/front desk roles.
• Excellent communication and interpersonal abilities.
• Able to work under pressure and resolve guest concerns tactfully.

Responsibilities

• Greet and welcome guests by name, making them feel at home.
• Ask open-ended questions to understand guest needs.
• Recommend and sell reservations for hotel restaurants and spa.
• Book transportation, fishing trips, and local attractions per guest preferences.
• Respond to inquiries about services, registrations, and local amenities with accurate information.
• Handle calls and emails promptly and professionally.
• Resolve guest issues, escalating to supervisors when needed.
• Maintain communication with other departments for seamless guest experiences.

Skills

Hospitality experience

Communication skills

Interpersonal skills

Multilingual (plus)

Tools

Visual One

Excel

Word

Job description

Job Description

Resort Concierge at Cheeca Lodge & Spa: The Heart of Guest Satisfaction

Join Our Team: At the scenic Cheeca Lodge & Spa in Islamorada, we are looking for a dedicated and professional Resort Desk Concierge. As a central figure in our guests' satisfaction, this role involves not just welcoming guests but also enhancing their stay through exceptional service and local expertise.

The concierge plays a pivotal role in ensuring guest satisfaction. Their duties encompass greeting guests warmly, fulfilling specific requests such as giving directions and making reservations both on and off-site, liaising with various hotel departments like bell services, restaurants, and spas to promptly address guest needs, collaborating with local vendors to stay updated on available services and facilitate bookings, addressing guest inquiries and concerns efficiently, and ultimately ensuring guests feel appreciated and cared for. Exceptional interpersonal skills are crucial for this role, along with a deep familiarity with Islamorada and its attractions to provide valuable recommendations to guests.

Key Responsibilities:

• Greet and welcome guests by name, ensuring they feel at home on the property.
• Utilize open-ended questions to understand and meet guests’ needs.
• Make informed recommendations and sell reservations for our hotel's restaurants and spa.
• Book various reservations including transportation, fishing trips, and local attractions, ensuring impartiality and guest preference.
• Respond to guest inquiries about hotel services, registration, and local amenities with accurate and positive information.
• Address phone calls and emails promptly and professionally.
• Resolve guest concerns efficiently, seeking supervisor assistance as required.
• Maintain constant communication with other departments to ensure seamless guest experiences.

Requirements:

• Be familiar with Islamorada and the surrounding area
• Experience in hospitality or restaurant industry in a guest service/front desk capacity (or similar experience)
• At least 18 years of age with basic computer proficiency.
• Excellent communication and interpersonal skills.
• Ability to work under pressure while maintaining composure and tact in resolving guest concerns.
• [Preferred] Proficiency in programs like Visual One, Excel, and Word. Multilingual abilities are a plus.
• Must already be eligible to work in the USA - sorry no sponsorships.
• No hand/neck/face tattoos
• No facial piercings

Join Us: As a Resort Desk Concierge at Cheeca Lodge & Spa, you will be at the forefront of creating memorable experiences for our guests. Your role is crucial in making every stay special, and your interactions will shape our guests' perceptions of their time with us. If you are passionate about delivering outstanding guest service and have a flair for hospitality.

Source: Northwood Hospitality