Guest Experience Concierge

RED Hospitality & Leisure; Key West (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

RED Hospitality & Leisure is seeking a friendly Concierge to provide exceptional service at the Hotel Concierge Desk in Key West. You will assist guests with dining, activities, transportation, sightseeing, and area information, ensuring a memorable stay.

Responsibilities include initiating guest requests, confirming reservations, and coordinating with on-property staff to resolve issues while delivering personalized recommendations and seamless service.

Qualifications

• High School Diploma or its' equivalent from an accredited institution.
• Previous experience in customer service, concierge and/or equivalent work experience a PLUS.

Responsibilities

• Providing service at the Hotel Concierge Desk
• Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
• Initiate and follow up with guests’ requests received in person and through other communications
• Confirming guest requests and reservations
• Booking guests onto excursions
• Researching and providing guests with additional information as requested by the guest
• Communicating guest resolutions with appropriate Staff/Departments on property
• Additional responsibilities as assigned by the Management Team
• Other duties as assigned.

Skills

Customer service

Concierge experience

Education

High School Diploma or its' equivalent

Job description

RED Hospitality & Leisure is seeking a friendly Concierge to provide exceptional service at the Hotel Concierge Desk in Key West. You will assist guests with dining, activities, transportation, sightseeing, and area information, ensuring a memorable stay.

Responsibilities include initiating guest requests, confirming reservations, and coordinating with on-property staff to resolve issues while delivering personalized recommendations and seamless service.