Hotel Clerk II

Valleyforge; King of Prussia (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Valleyforge in King of Prussia, PA is seeking a customer-oriented Front Desk Agent to provide exceptional service at check-in and check-out. Responsibilities include greeting guests, resolving inquiries, managing payments, and operating various hotel systems. Candidates must have at least 6 months of front desk experience and a high school diploma. The role requires flexibility, attention to detail, and effective communication skills. Valleyforge prides itself on equal opportunity employment.

Qualifications

• Minimum 6 months front desk experience is required.
• Typing speed of at least 45 WPM with 10-key experience is preferred.
• Ability to work flexible shifts and stand for long periods.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Resolve customer complaints and answer guest inquiries professionally.
• Calculate and print hotel bills, and accept payments.

Skills

Customer service skills

Effective communication

Detail oriented

Multi-tasking

Money handling

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Job Description

Provide guests with a friendly and efficient check-in and check-out experience.

Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yieldmanagement.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10‑key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.