Hotel Clerk - On Call

Cannery Casino Hotel; North Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

A premier casino hotel in North Las Vegas is seeking a front desk associate who excels in customer service and is detail-oriented. Responsibilities include selling rooms, resolving guest complaints, and managing registration processes. Candidates should hold a high school diploma and have at least 6 months of front desk experience. Flexibility in shift availability is required, along with essential money handling and multitasking skills. This position offers the opportunity to work in an exciting environment within the gaming industry.

Qualifications

• At least 6 months of front desk experience.
• Ability to communicate with guests and staff in English.
• Able to obtain/maintain necessary certifications according to local regulations.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses required by local gaming regulations.

Responsibilities

• Sell rooms using excellent customer service skills.
• Resolve customer complaints and answer inquiries professionally.
• Complete registration forms and input data into the computer.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Skills

Customer service skills

Detail oriented

Multitasking

Money handling

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

10-key

Job description

Boyd Gaming Corporation has been successful in the gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we continue to evolve and retain a leadership position in our industry. Our past success, current business philosophies and sound business planning combine to maximize value for shareholders, team members and communities.

Job Functions

• Sell rooms using excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete registration forms and do computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and at least 6 months of front desk experience.
• Ability to use basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses required by local gaming regulations.

Additional Information

Boyd Gaming is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.