Hotel Clerk - Full Time

Gold Coast Hotel & Casino; Las Vegas (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading entertainment company in Las Vegas is seeking a front desk associate who excels in customer service. Responsibilities include selling rooms, resolving guest inquiries, and managing payments. Candidates should have a high school diploma and at least 6 months of front desk experience. Proficiency in basic office machines, excellent communication, and the ability to multitask are required. The role involves flexible shifts and the opportunity to work in a vibrant environment, ensuring a great experience for both guests and staff.

Qualifications

• Minimum 6 months front desk experience required.
• Basic office machine and telephone skills needed.
• Typing speed of at least 45 WPM is necessary.

Responsibilities

• Sell rooms and provide excellent customer service.
• Resolve customer complaints and inquiries professionally.
• Calculate and accept payments for room charges.

Skills

Customer service skills

Attention to detail

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

LMS

Hotsos

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, Hotsos, Microsoft computer systems including Outlook, Teams and Excel
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.