Clerk II HotelFull Time

Fremont Hotel & Casino; Las Vegas (NV); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Fremont Hotel & Casino in Las Vegas, NV seeks an energetic front desk associate to deliver standout customer service during check-in and check-out. You will handle room reservations, answer guest questions, and assist with billing and payments at the desk.

The role requires English fluency and accuracy with cash handling, plus the ability to multitask in a fast-paced casino hotel environment. Flexibility with shifts and physical stamina are important.

Qualifications

• Front desk experience is required.
• Strong English communication is essential.
• Ability to handle cash and payments accurately.
• Typing speed of 45 WPM and basic 10-key skills are desirable.
• Knowledge of the hotel key system is important.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Sell rooms with excellent customer service and yield management.
• Resolve guest inquiries and complaints about hotel services and events.
• Complete registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills and accept payments.
• Communicate with Executive Hosts regarding stays.
• Use computer to run necessary reports.
• Balance all transactions at end of shift (audit out).
• Operate manual procedures if computer fails.
• Other duties as assigned by management.

Skills

Front desk experience

English proficiency

Cash handling

Typing 45 WPM

Customer service

Education

High school diploma or equivalent

Tools

Hotel key system

Job description

Job Description

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management. ·
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.