Hotel Clerk II

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 19,000 - 28,000; Full time

Job summary

Valley Forge Casino Resort in King of Prussia, PA, seeks an attentive front desk associate to provide welcoming check-in/out experiences. You will assist guests with information on hotel services, events, and local attractions while maintaining accurate registrations and billing.

Strong communication and cash handling skills are essential. The role requires basic office equipment operation, a 45 WPM typing speed, and the ability to multitask during peak periods.

Qualifications

• High school diploma or equivalent is required.
• At least 6 months of front desk experience is preferred.
• Must be able to operate basic office equipment and telephones.
• Typing speed of 45 WPM; 10-key experience is a plus.
• Must be able to communicate clearly with guests in English.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with information about hotel, amenities, and events.
• Sell rooms using customer service and yield management.
• Resolve guest inquiries and complaints about hotel services and local attractions.
• Complete registration forms and input data into computer systems.
• Retrieve and distribute room keys and balance transactions at shift end.
• Operate LMS, CMS, and Hot Sauce/Espresso systems as needed.
• Coordinate with Executive Hosts regarding hotel stays.
• Run reports and handle cash/credit procedures for charges.
• Perform other duties as assigned by management.

Skills

Front desk experience

Excellent customer service

Ability to type 45 WPM

10-key proficiency

English communication

Cash handling

Multitasking

Stand for long periods

Knowledge of hotel key system

Education

High school diploma or equivalent

6 months front desk experience

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Job Description

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and special events.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Compensation

$17-$17