Front Desk Clerk

Boyd Gaming; Vinton (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

Boyd Gaming is seeking a Front Desk Associate in Vinton, Louisiana. The role involves providing guests with an efficient and friendly check-in/out experience while addressing inquiries and complaints. Ideal candidates should bring at least 6 months of front desk experience and demonstrate excellent customer service skills.

Candidates must have a high school diploma and be able to work flexible shifts. Additional responsibilities include balancing transactions and operating relevant computer systems.

Qualifications

• Minimum 6 months front desk experience required.
• Ability to communicate in English with guests and staff.
• Must work flexible shifts and stand for long periods.

Responsibilities

• Provide friendly check-in and check-out experience.
• Resolve customer complaints and answer inquiries.
• Balance all transactions at the end of shift.

Skills

Customer service skills

Ability to multi-task

Money handling experience

Detail oriented

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso computer systems

Job description

Job Description

Provide guests with a friendly and efficient check-in and check-out experience and supply general information regarding hotel amenities and special events.

• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges using standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.