Hotel Clerk II - On Call

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation seeks a courteous front desk associate to ensure smooth check-in/check-out at The Orleans Hotel & Casino. You will handle room billing, assist guests with hotel information, and coordinate with hosts to enhance guest satisfaction.

Responsibilities include selling rooms, resolving inquiries, data entry, and maintaining accurate cash handling. Flexible shifts and standing for long periods are required.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Must be able to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Ability to communicate with guests and staff in English.
• Must be able to stand for long periods of time.
• Detail oriented and able to multitask.
• Money handling experience and ability to operate electronic draft system.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
• Must be able to work flexible shifts.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Sell rooms using excellent customer service skills and yield management.
• Resolve guest inquiries regarding hotel services and events.
• Complete registration forms and input data.
• Retrieve and distribute room keys; balance transactions at shift end.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Operate manual procedures in case of computer failure.

Skills

Customer service

Multitasking

Typing 45 WPM

Money handling

English communication

Detail oriented

Cash handling

Office equipment use

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.