Hotel Clerk II On Call

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

The Orleans Hotel & Casino in Las Vegas is seeking a front desk professional to provide a friendly, efficient check-in/out experience and to assist guests with information on hotel amenities and events.

You will sell rooms using strong customer service and yield management, resolve inquiries, and handle billing and key distribution while maintaining accurate guest accounts. Flexible shifts and continuous customer interaction are required.

Qualifications

• High school diploma or equivalent; minimum 6 months front desk experience.
• Basic office machines and telephone use; 45 WPM typing; 10-key experience a plus.
• Must communicate with guests and staff in English.
• Knowledge of hotel key system.
• Flexible shifts.
• Stand for long periods.
• Detail oriented and able to multitask.
• Add, subtract, and audit accounts; money handling and electronic draft system.
• Operate LMS, CMS, and Hot Sauce/Espresso systems.
• Must obtain/maintain required gaming regulations certifications/licenses.

Responsibilities

• Check-in and check-out guests in a friendly, efficient manner.
• Provide guests with information on hotel, amenities, events, and local attractions.
• Sell rooms with excellent customer service and yield management.
• Resolve guest inquiries and complaints; complete registration forms and input data.
• Retrieve and distribute room keys; balance transactions at end of shift.
• Calculate and print bills; accept payments by cash or credit.
• Communicate with Executive Hosts about stays.
• Run reports using hotel systems; handle computer outages as needed.
• Follow management instructions and perform other duties as assigned.

Skills

Customer service

Communication

Typing 45 WPM

Money handling

Front desk experience

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce

Espresso

Job description

Job Description

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management. ·
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. · Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.