Hotel Clerk II - On Call

The Orleans Hotel & Casino; Las Vegas (NV); Sur place; USD 22 000 - 28 000; Plein temps

Résumé du poste

Boyd Gaming Corporation in Las Vegas seeks a friendly Front Desk Agent to provide guests with efficient check-in and check-out, along with general information about hotel services and events.

Responsibilities include selling rooms with superior service, handling payments, balancing cash, and coordinating with hosts to ensure a smooth guest stay. Use the property management system to manage registrations and reports.

Qualifications

• High school diploma or equivalent and minimum 6 months front desk experience.
• Ability to communicate with guests and staff in English.
• Ability to stand for long periods and multitask.
• Detail oriented and able to audit accounts.

Responsabilités

• Provide guests with a friendly and efficient check-in and check-out experience.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve guest inquiries regarding hotel services, events, directions, local attractions, etc.
• Complete all registration forms and input into computer systems.
• Retrieve and distribute room keys and print hotel bills.
• Balance all transactions at the end of shift (audit out).
• Communicate with Executive Hosts regarding hotel stays.
• Operate LMS, CMS, and Hot Sauce/Espresso systems.
• Other duties as assigned by management.

Connaissances

Customer service

Communication

Multitasking

Cash handling

English (fluency)

Formation

High school diploma or equivalent

Outils

LMS

CMS

Hot Sauce/Espresso

Description du poste

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.