Hotel Clerk II - On Call

Sam's Town Hotel & Gambling Hall, Las Vegas; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Boyd Gaming Corporation seeks a courteous front desk associate to check guests in/out and provide information on hotel services and events.

You will sell rooms, handle payments, distribute keys, and balance daily transactions while maintaining professionalism and accuracy. Strong English communication skills and basic computer literacy are essential for this role in a fast-paced Las Vegas environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months front desk experience.
• Ability to communicate with guests and staff in English.
• Minimum typing speed 45 WPM; 10-key experience a plus.
• Proficient in basic office machines and telephone usage.
• Must be able to obtain/maintain gaming certifications/licenses as required by local regulations.

Responsibilities

• Provide guests with friendly, efficient check-in and check-out.
• Offer information on hotel amenities, events, and local attractions.
• Sell rooms using excellent customer service and yield management.
• Resolve guest inquiries and complaints in a professional manner.
• Complete registration forms and input data into the computer system.
• Retrieve and distribute room keys and calculate/collect payments.
• Balance all transactions at end of shift and audit out.
• Operate LMS, CMS, and related systems; handle computer failures as needed.

Skills

Front desk experience

Customer service

Typing 45 WPM

Cash handling

English proficiency

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.