Hotel Clerk II - PT

Valley Forge Casino Resort; Lafayette Park (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Boyd Gaming Corporation is seeking a friendly front desk agent to provide check-in/check-out, assist guests with hotel information, and handle transactions. You will sell rooms, resolve inquiries, and balance daily transactions.

Ideal candidates have a high school diploma, at least six months front desk experience, and the ability to type 45 WPM. Flexibility for shifts and knowledge of hotel key systems are required.

Qualifications

• High school diploma or equivalent, and minimum 6 months front desk experience.
• Ability to utilize basic office machines and telephone; 45 WPM minimum.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and events.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills and accept payments.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Skills

Customer service

Typing speed 45 WPM

Multitasking

Attention to detail

English communication

Time management

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide guests with a friendly and efficient check-in and check-out experience.

Provide guests with general information regarding hotel, amenities, and special

events.

• Sell rooms utilizing excellent customer service skills and yieldmanagement.
• Resolve customer complaints and answer guest inquiries regarding hotelservices, events, directions, local attractions, etc. in a friendly, professionalmanner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various roomcharges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Qualifications

• High school diploma or equivalent, and minimum 6 months front deskexperience.
• Ability to utilize basic office machines and telephone. Minimum typingspeed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/orlicenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.