Hotel Clerk II

Boyd Gaming Corporation; King of Prussia (PA); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Boyd Gaming Corporation is hiring for a front desk position at our hotel. You will check guests in and out, provide information on amenities and events, and sell rooms using strong customer service and yield management techniques.

The role involves processing payments, balancing transactions, and coordinating with hosts to ensure a smooth guest experience. Candidates should have basic hotel software knowledge and be able to work flexible shifts.

Qualifikationen

• Minimum 6 months front desk experience.
• Typing speed 45 WPM; 10-key a plus.
• Must communicate in English with guests and staff.
• Knowledge of hotel key system.
• Able to stand for long periods and multitask.
• Money handling and payment processing experience.
• Familiarity with LMS, CMS and hotel software.

Aufgaben

• Provide guests with friendly check-in and check-out experiences.
• Offer general information on hotel amenities and events.
• Sell rooms using strong customer service and yield management.
• Resolve guest inquiries and complaints professionally.
• Complete registration forms and input data accurately.
• Retrieve and distribute room keys and calculate bills.
• Balance transactions at end of shift; audit out.
• Communicate with Executive Hosts about stays.
• Operate hotel systems and run necessary reports.
• Perform other duties as assigned by management.

Kenntnisse

Customer service

Multitasking

Attention to detail

Money handling

Typing 45 WPM

English communication

Flexible shifts

Stand for long periods

Problem solving

Teamwork

Ausbildung

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Electronic draft system

Cash/credit handling systems

Jobbeschreibung

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Provide guests with a friendly and efficient check-in and check-out experience.
• Provide guests with general information regarding hotel, amenities, and special
• events.
• Sell rooms utilizing excellent customer service skills and yieldmanagement.
• Resolve customer complaints and answer guest inquiries regarding hotelservices, events, directions, local attractions, etc. in a friendly, professionalmanner.
• Complete all registration forms and computer input.
• Retrieve and distribute room keys.
• Calculate and print hotel bills, and accept payment for various roomcharges utilizing standard cash and credit procedures.
• Communicate with Executive Hosts regarding hotel stays.
• Utilize computer to run necessary reports.
• Balance all transactions at the end of shift (audit out).
• Operate manual procedures in the event of computer failure.
• Other duties as assigned by management

Qualifications

• High school diploma or equivalent, and minimum 6 months front deskexperience.
• Ability to utilize basic office machines and telephone. Minimum typingspeed 45 WPM. 10-key experience a plus.
• Ability to communicate with guests and staff in English.
• Knowledge of hotel key system.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Ability to add, subtract, and audit accounts.
• Money handling experience and ability to operate electronic draft system.
• Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
• Must be able to obtain/maintain any necessary certifications and/orlicenses as required by local gaming regulations.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.