Hotel Assistant General Manager — Lead Ops & Guest Service

Holiday Inn & Suites Anaheim; Anaheim (CA); On-site; USD 65,000 - 92,000; Full time

Benefits offered by this job

Medical insurance

Paid Time Off

401k Company Match

Life insurance

Job summary

Holiday Inn & Suites Anaheim is seeking an Assistant General Manager to lead hotel operations and supervise department performance. The role focuses on developing staff, maintaining brand standards, and delivering exceptional guest experiences in a fast-paced hotel environment.

You will assist the General Manager with forecasts, budgets, and revenue optimization, while coordinating with sales to boost occupancy and ensure smooth financial processes.

Qualifications

• Associate or Bachelor's degree preferred.
• Intermediate knowledge of overall hotel operations.

Responsibilities

• Interview and train associates to brand standards.
• Oversee hotel departments to ensure service excellence.
• Assist GM with forecasts, budgets and cost control.
• Support payroll and accounts payable/receivable coordination.
• Address guest issues and monitor satisfaction.
• Collaborate with sales to improve occupancy and revenue.

Skills

Staff supervision

Training & coaching

Scheduling

Guest service focus

Education

Associate degree

Bachelor's degree

Job description

Holiday Inn & Suites Anaheim is seeking an Assistant General Manager to lead hotel operations and supervise department performance. The role focuses on developing staff, maintaining brand standards, and delivering exceptional guest experiences in a fast-paced hotel environment.

You will assist the General Manager with forecasts, budgets, and revenue optimization, while coordinating with sales to boost occupancy and ensure smooth financial processes.