Hotel Assistant General Manager: Guest Experience & Ops Leader

EMA HIGHLAND PARK LLC; Highland Park (IL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid Time Off (PTO)

401(k) retirement plan enrollment

Employee discounts at partner hotels

Job summary

EMA HIGHLAND PARK LLC in Highland Park, IL is seeking an experienced Assistant General Manager to partner with the General Manager in overseeing hotel operations, ensuring exceptional guest experiences and driving business performance. The role requires strong leadership, operational expertise, and a true hospitality mindset.

You will lead departments including front desk, housekeeping, maintenance, and food and beverage, manage budgets and forecasting, monitor performance, and implement

Responsibilities

• Assist the General Manager in overseeing hotel operations across departments (front desk, housekeeping, maintenance, F&B).
• Ensure adherence to company standards, policies, and procedures.
• Oversee daily operations and address issues promptly.

Skills

Leadership

Operations

Guest service

Job description

EMA HIGHLAND PARK LLC in Highland Park, IL is seeking an experienced Assistant General Manager to partner with the General Manager in overseeing hotel operations, ensuring exceptional guest experiences and driving business performance. The role requires strong leadership, operational expertise, and a true hospitality mindset.

You will lead departments including front desk, housekeeping, maintenance, and food and beverage, manage budgets and forecasting, monitor performance, and implement