Assistant General Manager — Hotel Operations & Guest Experience

Hilton Garden Inn Chicago North Shore/Evanston; Evanston (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Employee discounts

Career growth opportunities

Hilton Team Member Travel Program

Job summary

The Hilton Garden Inn Chicago North Shore/Evanston is seeking a motivated Assistant General Manager to support the General Manager in overseeing hotel operations. The ideal candidate is a dynamic leader excelling in guest service and team development.

This role offers an exceptional opportunity for hospitality professionals looking to grow in a high-performing environment. Responsibilities include supporting daily operations, ensuring guest satisfaction, and collaborating with department heads.

Qualifications

• Minimum of 2–4 years of hotel management experience.
• Proven ability to lead and motivate teams.
• Availability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Support the General Manager in daily hotel operations.
• Ensure the highest levels of guest satisfaction.
• Assist with hiring, training, and development of team members.
• Monitor and manage operational budgets and expenses.
• Support sales and marketing efforts to increase occupancy and revenue.

Skills

Leadership

Communication

Interpersonal Skills

Financial Acumen

Team Motivation

Education

Bachelor's degree in Hospitality Management

Tools

OnQ

PEP

Hilton Quality Assurance tools

Job description

The Hilton Garden Inn Chicago North Shore/Evanston is seeking a motivated Assistant General Manager to support the General Manager in overseeing hotel operations. The ideal candidate is a dynamic leader excelling in guest service and team development.

This role offers an exceptional opportunity for hospitality professionals looking to grow in a high-performing environment. Responsibilities include supporting daily operations, ensuring guest satisfaction, and collaborating with department heads.