Host

Matthew's; Jacksonville (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Matthew's in Jacksonville, FL is seeking a friendly Host to greet guests, manage reservations and seating, and set the tone for a memorable dining experience.

The role requires excellent communication, strong guest service, and attention to detail to keep front-of-house operations smooth and welcoming.

You will work with a team to maintain cleanliness, safety, and a positive atmosphere during busy shifts, weekends, and holidays.

Qualifications

• Customer service experience in hospitality or related field.
• Excellent verbal and written communication skills.
• Keen eye for detail and presentation.
• Flexible to work evenings, weekends and holidays.
• Ability to work in a team-oriented environment.

Responsibilities

• Guest Reception: Warmly greet guests, manage reservations, and oversee seating.
• Guest Service: Accommodate special requests and seating preferences.
• Communication: Liaise between guests and staff to ensure smooth service.
• Operational Efficiency: Maintain front-of-house cleanliness and up-to-date materials.
• Safety Compliance: Ensure safety and sanitation standards are followed.

Skills

Customer Service

Communication Skills

Attention to Detail

Adaptability

Team Collaboration

Job description

Position Overview

We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Key Responsibilities

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.


• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.


• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.


• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.


• Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.

Qualifications

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.


• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.


• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.


• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.


• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.