Host

Gilmore Group; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

R365hire seeks a professional and welcoming Host to assist with front-of-house activities at our Grand Rapids restaurant. You will be the first point of contact, greeting guests and guiding seating to ensure a smooth dining experience from arrival to departure.

This role emphasizes guest service, clear communication between guests and staff, and maintaining a clean, organized reception area. Flexibility for evenings, weekends, and holidays is required, with a collaborative team environment

Qualifications

• Experience in customer service or hospitality.
• Strong verbal and written communication.
• Attention to detail in guest interactions and cleanliness.
• Ability to work flexible shifts including evenings, weekends, and holidays.
• Team-oriented with a positive, proactive attitude.

Responsibilities

• Greet guests, manage reservations, and oversee seating for smooth service.
• Address dietary needs and seating preferences to enhance guest satisfaction.
• Serve as the liaison between guests and staff for clear communication.
• Maintain cleanliness and organization of the reception area and materials.
• Ensure safety and sanitation standards are followed in the front-of-house area.

Skills

Customer service

Communication

Attention to detail

Adaptability

Team collaboration

Job description

Position Overview:

We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Key Responsibilities:

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
• Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.

Qualifications:

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.