Host

Another Broken Egg Cafe; Concord (NC); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Another Broken Egg Cafe in Concord, North Carolina, is looking for a welcoming Host to manage front-of-house activities. The Host will greet guests, handle reservations, and ensure a smooth dining experience. Ideal candidates will have experience in customer service, possess excellent communication skills, and demonstrate attention to detail. Flexibility to work various shifts is essential. Join us to provide a memorable dining experience and advance your career in hospitality.

Qualifications

• Prior experience in customer service or hospitality roles.
• Excellent verbal and written communication skills.
• Keen eye for detail in managing guest experience.
• Flexibility to work various shifts as needed.
• Ability to work cooperatively in a team environment.

Responsibilities

• Warmly greet guests and manage reservations.
• Address special requests and enhance guest satisfaction.
• Liaise between guests and restaurant staff.
• Maintain cleanliness and organization of reception area.
• Monitor compliance with restaurant safety standards.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

Adaptability

Team Collaboration

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Position Overview

We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Key Responsibilities

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.
• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.
• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.
• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.
• Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.

Qualifications

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.
• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.
• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.
• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.
• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.