Host

Southerleigh Fine Food and Brewery; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Southerleigh Fine Food and Brewery in San Antonio, Texas, is seeking a professional Host to enhance the dining experience. As the first point of contact, the Host will warmly greet guests, manage reservations, and ensure effective communication between guests and staff. Qualifications include a background in customer service, excellent communication skills, and attention to detail. The role requires flexibility to work varying shifts. Join our team to create memorable experiences for our guests.

Qualifications

• Prior experience in customer service or hospitality is required.
• Excellent verbal and written communication skills are essential.
• A keen eye for detail is necessary for managing the guest experience.

Responsibilities

• Warmly greet guests upon arrival and manage reservations.
• Address special requests and dietary needs.
• Act as a liaison between guests and restaurant staff.
• Assist in maintaining cleanliness and organization of the reception area.
• Monitor compliance with safety standards and regulations.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

Adaptability

Team Collaboration

Job description

Position Overview: We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Key Responsibilities

Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.

Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.

Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.

Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.

Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.

Qualifications

Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.

Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.

Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.

Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.

Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.