Host

R365hire; Portland (OR); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

R365hire is seeking a friendly Host to welcome guests and manage the front-of-house experience from arrival to departure. You will greet guests, handle reservations, and oversee seating to ensure a smooth flow of service in a busy dining room.

The role requires strong communication, a keen eye for detail, and the flexibility to work evenings, weekends, and holidays. You will collaborate with staff to deliver a memorable guest experience while maintaining cleanliness and safety standards.

Qualifications

• Customer service or hospitality experience required.
• Excellent verbal and written communication skills.
• Keen eye for detail to ensure guest experience is well managed.
• Flexibility to work evenings, weekends, and holidays.
• Ability to work cooperatively in a team.

Responsibilities

• Greet guests warmly, manage reservations, and oversee seating to ensure smooth service.
• Address dietary needs and seating preferences to enhance guest satisfaction.
• Serve as the main liaison between guests and staff to ensure clear communication.
• Maintain cleanliness and organization of the front-of-house area and materials.
• Follow restaurant safety and sanitation standards to provide a safe environment.

Skills

Customer service experience

Communication skills

Attention to detail

Adaptability

Team collaboration

Job description

Position Overview

We are seeking a professional and welcoming Host to assist with the front-of-house activities at our restaurant. As the first point of contact, the Host plays a crucial role in ensuring guests receive a warm welcome and enjoy a memorable dining experience from arrival to departure.

Key Responsibilities

• Guest Reception: Warmly greet guests upon their arrival, manage reservations, and oversee seating arrangements to ensure a smooth flow of service.


• Guest Service: Address and accommodate special requests, dietary needs, and seating preferences to enhance guest satisfaction.


• Communication: Act as the primary liaison between guests and restaurant staff, ensuring clear and effective communication to facilitate efficient service and address any guest concerns promptly.


• Operational Efficiency: Assist in maintaining the cleanliness and organization of the guest reception area, manage dining menus, and ensure all front-of-house materials are up-to-date and well presented.


• Safety Compliance: Monitor and maintain compliance with all restaurant safety standards and sanitation regulations, ensuring a clean and safe environment for both guests and staff.

Qualifications

• Customer Service Experience: Prior experience in customer service or a hospitality role, with a demonstrated ability to engage and satisfy guests.


• Communication Skills: Excellent verbal and written communication skills, capable of interacting warmly and effectively with guests and team members.


• Attention to Detail: A keen eye for detail, ensuring all aspects of the guest experience are managed effectively from cleanliness to personal interactions.


• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, and adapt to changing business needs.


• Team Collaboration: Ability to work cooperatively in a team environment, supporting colleagues and contributing to a positive workplace.