Hospitality Training & Development Lead

Stash Talent Services; Kailua (HI); In loco; USD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Stash Talent Services seeks a Hospitality Training Manager to lead training programs across hotel operations. You will design, deliver and evaluate training plans, coordinate sessions, and maintain comprehensive records of participants.

The role requires strong presentation skills and proficiency with Microsoft Office. The ideal candidate has a Bachelor's degree in hospitality or HR and at least two years of related experience, with the ability to work with minimal supervision and maintain guest

Competenze

• Bachelor’s degree in hospitality, hotel management, human resources or a related field.
• Two years of experience as a hospitality trainer or training manager; hotel operations experience is desirable.
• Must show attention to detail, speed and accuracy; ability to prioritize, organize and follow up.
• Strong English communication; speaking and writing; fluency in other languages preferred.
• Proficiency with Microsoft Office and advanced PowerPoint; strong presentation skills.
• Ability to maintain confidentiality of guest information and hotel data.

Mansioni

• Maintain knowledge of and comply with departmental policies, service procedures and standards.
• Ensure standards are maintained at a superior level daily.
• Manage/organize/facilitate/design training and development programs.
• Conduct training needs analyses and develop and implement training plans; measure success.
• Coordinate trainers for various programs with training team and department managers.
• Develop and ensure utilization of TREES manuals; market and maintain the E-Center.
• Support training for and continued use of Rosewood Resources tool.
• Maintain accurate records of participants in each training session.
• All other duties as required.

Conoscenze

Attention to detail

Speed and accuracy

Prioritize and organize

Follow directions thoroughly

Clear thinking

Teamwork

Work with minimal supervision

Confidentiality

Guest service understanding

Formazione

Bachelor's degree in hospitality, hotel management, human resources or relevant field

Strumenti

Microsoft Office

PowerPoint

Graphic design

Descrizione del lavoro

Stash Talent Services seeks a Hospitality Training Manager to lead training programs across hotel operations. You will design, deliver and evaluate training plans, coordinate sessions, and maintain comprehensive records of participants.

The role requires strong presentation skills and proficiency with Microsoft Office. The ideal candidate has a Bachelor's degree in hospitality or HR and at least two years of related experience, with the ability to work with minimal supervision and maintain guest