Hospitality Training Architect

The Wilkinson Firm; Charlotte (NC); Hybrid; USD 60,000 - 80,000; Part time

Job summary

The Wilkinson Firm seeks a Hospitality Training Manager to develop training programs for event staff, ensuring high service standards in hospitality. You will run training cycles in various markets, lead staff training, and engage with the industry to restore service excellence.

Ideal candidates have extensive experience in hospitality training, preferably with certifications like ServSafe and TIPS. This position allows you to leverage your knowledge while staying in your current role.

Qualifications

• 10+ years in hospitality with deep training experience.
• Experience leading large events (1,000-cover plated dinner).
• Prior experience in luxury service environments desirable.

Responsibilities

• Build cohort curriculum for various hospitality roles.
• Run training cycles in primary markets and credential captains.
• Conduct pre-event readiness sessions and train staff on service standards.

Skills

Hospitality training experience

ServSafe Instructor certification

TIPS Trainer certification

Bilingual English/Spanish

Education

Cornell School of Hotel Administration or equivalent

Tools

Event management software

Job description

The Wilkinson Firm seeks a Hospitality Training Manager to develop training programs for event staff, ensuring high service standards in hospitality. You will run training cycles in various markets, lead staff training, and engage with the industry to restore service excellence.

Ideal candidates have extensive experience in hospitality training, preferably with certifications like ServSafe and TIPS. This position allows you to leverage your knowledge while staying in your current role.