Hospitality Training Architect

The Wilkinson Firm; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

The Wilkinson Firm in Jacksonville is seeking a Hospitality Training Manager to build and implement training for event staffing teams. This role involves developing curriculum, conducting training cycles, and ensuring compliance with industry standards across various cities.

The ideal candidate has over 10 years of experience in hospitality training, with a focus on luxury service environments. Strong certifications, including ServSafe and TIPS, are preferred.

The position offers a unique opportunity to shape the standards of hospitality service.

Qualifications

• 10+ years in hospitality with deep training experience.
• Experience in 5-Star, AAA Five Diamond, or luxury hotel training.
• Banquet captain experience required.

Responsibilities

• Build the cohort curriculum for various hospitality positions.
• Run training cycles in multiple cities.
• Train and credential captains for events.
• Conduct pre-event readiness sessions.
• Ensure compliance with industry standards.
• Field QA and observe training effectiveness.
• Co-author training content.

Skills

Hospitality training

ServSafe Instructor

TIPS Trainer

Bilingual English/Spanish

Education

Cornell School of Hotel Administration or equivalent

Job description

The Wilkinson Firm in Jacksonville is seeking a Hospitality Training Manager to build and implement training for event staffing teams. This role involves developing curriculum, conducting training cycles, and ensuring compliance with industry standards across various cities.

The ideal candidate has over 10 years of experience in hospitality training, with a focus on luxury service environments. Strong certifications, including ServSafe and TIPS, are preferred.

The position offers a unique opportunity to shape the standards of hospitality service.