Training and Development

Stash Talent Services; Kailua (HI); On-site; USD 50,000 - 70,000; Full time

Job summary

Stash Talent Services seeks a Hospitality Training Manager to lead training programs across hotel operations. You will design, deliver and evaluate training plans, coordinate sessions, and maintain comprehensive records of participants.

The role requires strong presentation skills and proficiency with Microsoft Office. The ideal candidate has a Bachelor's degree in hospitality or HR and at least two years of related experience, with the ability to work with minimal supervision and maintain guest

Qualifications

• Bachelor’s degree in hospitality, hotel management, human resources or a related field.
• Two years of experience as a hospitality trainer or training manager; hotel operations experience is desirable.
• Must show attention to detail, speed and accuracy; ability to prioritize, organize and follow up.
• Strong English communication; speaking and writing; fluency in other languages preferred.
• Proficiency with Microsoft Office and advanced PowerPoint; strong presentation skills.
• Ability to maintain confidentiality of guest information and hotel data.

Responsibilities

• Maintain knowledge of and comply with departmental policies, service procedures and standards.
• Ensure standards are maintained at a superior level daily.
• Manage/organize/facilitate/design training and development programs.
• Conduct training needs analyses and develop and implement training plans; measure success.
• Coordinate trainers for various programs with training team and department managers.
• Develop and ensure utilization of TREES manuals; market and maintain the E-Center.
• Support training for and continued use of Rosewood Resources tool.
• Maintain accurate records of participants in each training session.
• All other duties as required.

Skills

Attention to detail

Speed and accuracy

Prioritize and organize

Follow directions thoroughly

Clear thinking

Teamwork

Work with minimal supervision

Confidentiality

Guest service understanding

Education

Bachelor's degree in hospitality, hotel management, human resources or relevant field

Tools

Microsoft Office

PowerPoint

Graphic design

Job description

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Manage/organize/facilitate/design training and development programs.
• Conduct training needs analyses, develop and implement departmental and individual training plans and measure success.
• Facilitate RHR mandated training programs.
• Develop and distribute monthly training calendar.
• Coordinate trainers needed for various programs utilizing training team and department managers.
• Develop and ensure utilization of TREES manuals
• Market and maintain the E-Center.
• Support the training for and continued use of Rosewood Resources tool.
• Maintain accurate records of participants in each training session.
• All other duties as required.

QUALIFICATIONS:

• Experience: Two years experience as a hospitality trainer or training manager. Hotel operations experience is also desirable.
• Education: Bachelor's degree in hospitality, hotel management, human resources or a relevant field of work, or an equivalent combination of education and work-related experience.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and associates.